How to deal with upset clients

Customer Service Problems - How to Handle Angry Or Irate CustomersThe 10 Steps and 1 to Grow On 1. Prepare yourself 2. Let them vent their anger 3. Listen 4. Verify for understanding 5. Empathize with these customers 6. Ask what they would like done to solve the problem 7. Get agreement 8. Apologize 9.... Continue Reading →

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