Sales That Last, Stress That Drops, Dr. Deepak Bhootra on Emotional Fluency, Coaching the Middle, and AI that Augments

IntroductionDr. Deepak Bhootra is a Sandler trainer, sales strategist, and bestselling author who helps B2B sellers and leaders build durable performance without burnout. In our conversation, he explains how emotional fluency changes discovery, why managers must coach the middle of the team, and how AI can accelerate results without replacing the human edge. He also... Continue Reading →

Language Access Failure: The Tragic Cost of Miscommunication A Conversation with Silvia Xalabarde (Episode 120)

https://youtu.be/a1HQLmKBoqY Language Access Failure: The Tragic Cost of Miscommunication Featuring Silvia Xalabarde, President of STIBCHosted by Robin Ayoub | Localization Fireside Chat – Episode 120 “What if a few words, spoken or understood, could literally save a life?” That question set the tone for one of the most powerful and sobering conversations I’ve ever hosted... Continue Reading →

The Video That Sells Trust: Tim Bradley on Strategy Over Vanity

In today’s world of digital noise and algorithmic attention spans, it’s easy for brands to believe that success is measured in clicks and views. But as Tim Bradley, Co-Founder of Pennant Video, explains in this episode of the Localization Fireside Chat, views don’t always translate into value. I had the pleasure of recording this episode... Continue Reading →

Beyond Resumes: EA Clarke on Reinventing Hiring Through Storytelling and Values

Introduction Recruitment is broken. That’s the message from EA Clarke, Founder of Pivot + Edge and a leader with decades of experience in both scaling startups and building employer brands. In this episode of the Localization Fireside Chat, I sat down with EA to unpack why traditional hiring practices—endless resumes, keyword filters, and generic job... Continue Reading →

From Startup to $100M Exit: Lessons from Neil Twa on Almost-Automated Income

Introduction Scaling a business from scratch to more than $100 million in exits is an achievement few entrepreneurs can claim. For Neil Twa, that journey has been shaped by discipline, data, mentorship, and a relentless focus on building systems that work. https://youtu.be/beVs-ZK5mnc In Episode 117 of the Localization Fireside Chat, I had the opportunity to... Continue Reading →

Responsible AI at Enterprise Scale: Phillip Swan on Trust, Compliance, and Solving “Migraine-Level” Problems

Introduction Artificial Intelligence (AI) is no longer a futuristic vision — it is here, shaping industries, changing workflows, and driving massive business transformations. But when it comes to highly regulated sectors such as pharmaceuticals, manufacturing, and financial services, adopting AI responsibly requires more than enthusiasm. It demands trust, compliance, and a methodical approach. In Episode... Continue Reading →

AI Ready, Upskill Now, CLIA Leaders on Reclaim 3.0 and the Future of Language Services

https://youtu.be/SxpOolwmpek The language industry is at a turning point. Clients expect speed, quality, and smart use of AI. Teams want clarity and skills that actually help them do the work. In this episode of the Localization Fireside Chat, I speak with Peter Medahian, President of the Canadian Language Industry Association, and Kim Pines, CLIA Treasurer,... Continue Reading →

Say Yes, Take Action, Get Results with Kristin Gutierrez

Introduction In Episode 114 of the Localization Fireside Chat, I sit down with Kristin Gutierrez, entrepreneur, high ticket coach, international keynote speaker, and two-time bestselling author of Say Yes and Figure It Out. Kristin returns to the show to share the mindset and methods behind moving faster with more confidence, without sacrificing quality or values.... Continue Reading →

Inside the 2025 Language Market: A Fireside Chat with Don DePalma

What happens when you bring together two voices that have lived and breathed the evolution of the localization industry? You get Episode 113 of the Localization Fireside Chat – a conversation between Robin Ayoub and Don DePalma that is anything but ordinary.Don, the founder of CSA Research and a pillar in market analysis for the... Continue Reading →

Inside the AI Human Partnership Changing Real Time Interpretation

What if the future of language interpretation isn’t about choosing between humans and AI, but syncing them? In an industry racing to automate everything, a fresh approach is gaining traction: augmenting, not replacing. In this episode of the Localization Fireside Chat, I sat down with the executive teams from Language Service Associates (LSA) and Lingolet... Continue Reading →

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